Frequently Asked Questions

Common questions about Sirr answered.

Account and Identity

How do decentralized accounts work?

Your BSC wallet address is your account. No registration required - just connect your wallet or create a new one. You completely own your identity, protected by your private key.

Detailed explanation:

• Your wallet address (e.g., 0x742d...) is your unique identifier
• No need to provide email, phone number, or other personal information
• You control the private key = You control the account
• If you lose your private key, no one (including us) can help you recover your account

Can I use my existing wallet?

Yes! You can:

• Import an existing BNBChain wallet
• Connect with MetaMask or other Web3 wallets
• Or let Sirr create a new wallet for you

What if I lose my phone?

If you saved your recovery phrase (seed phrase), you can:

1. Install Sirr on a new device
2. Select "Import Wallet"
3. Enter your 12/24 word recovery phrase
4. Recover your account and all messages

Important: Always save your recovery phrase safely!

Wallet Features

What can the built-in wallet do?

The built-in BSC wallet can:

• Manage BNB and BEP-20 tokens
• Send instant transfers to contacts
• Create and claim red envelopes
• View transaction history
• All without leaving the app

Which tokens are supported?

Sirr supports:

• BNB (native token)
• All BEP-20 tokens, including:
  • USDT (Tether)
  • USDC (USD Coin)
  • BUSD (Binance USD)
  • And thousands of other tokens

You can add any custom BEP-20 token by contract address.

What are the gas fees?

• Messages: Completely free, no gas fees
• Token transfers: Requires small amount of BNB for gas
• Red envelopes: Same gas fees as regular transfers

Typical BNB transfer costs around $0.10-0.50, depending on network congestion.

Is my wallet safe?

Yes! Your wallet is very safe because:

• Private keys never leave your device
• All transactions are signed locally on your device
• We cannot access your funds
• Protected by BSC blockchain

Red Envelope Feature

How do red envelopes work?

Red envelopes let you share cryptocurrency with friends in chat:

1. Create Red Envelope

   • Tap the red envelope icon in chat
   • Select token type (BNB or others)
   • Enter total amount and number of envelopes
   • Confirm transaction

2. Send

   • Red envelope appears in chat
   • Group members can tap to claim

3. Claim

   • Tap the red envelope
   • Tokens are instantly added to your wallet

How are red envelopes distributed?

Two distribution methods:

• Random Red Envelopes: Each envelope amount is random, first come first served
• Equal Red Envelopes: Each envelope amount is equal

What happens to unclaimed red envelopes?

• Unclaimed red envelopes are returned to sender after 24 hours
• You can check red envelope status anytime
• See who claimed how much

Security and Privacy

Are messages and transactions secure?

Yes!

• Messages: OpenPGP end-to-end encryption
• Transactions: Protected by BSC blockchain
• Private Keys: Never leave your device
• Full Control: You have complete control

Can Sirr read my messages?

No. Due to end-to-end encryption:

• Only you and the recipient can decrypt messages
• Sirr servers only see encrypted data
• We cannot read your message content
• Even if we wanted to, we can't

Where is my data stored?

• Messages: Encrypted and stored on mail servers
• Private Keys: Only on your device
• Contacts: Stored locally on your device
• Transactions: Recorded on BSC blockchain (publicly visible)

What about metadata?

We minimize metadata collection:

• Servers only see encrypted messages
• We don't collect IP addresses
• No analytics or tracking
• You can use VPN or Tor for additional protection

Technical Questions

Why OpenPGP?

OpenPGP is one of the most trusted encryption standards:

• In use since 1991
• Audited and verified for decades
• Used by security experts worldwide
• Completely open source and transparent

What is a node?

A node is a computer running a SirrChat server that:

• Stores encrypted messages
• Routes messages between users
• Provides SMTP/IMAP services

Anyone can run a node, making the network truly decentralized.

Do I need to run my own node?

No! You can:

• Use Sirr's default nodes (easiest)
• Connect to community nodes
• Run your own node (maximum privacy)

How does cross-node messaging work?

Just like email:

• Each node has its own domain name
• Messages are automatically routed between nodes
• Users don't need to know which node others are on
• Completely seamless and transparent

Usage and Features

Can I delete messages?

Yes, you can:

• Delete for yourself: Remove from your device
• Delete for everyone: Attempt to delete from all devices (if timely)
• Set disappearing messages: Messages automatically delete after a certain time

Are group chats supported?

Yes! Group chat features include:

• Unlimited members
• Group admin permissions
• Share media and files
• Group red envelopes
• End-to-end encrypted group chats

Fees and Payments

Is Sirr free?

Yes! Sirr is completely free:

• No download fee
• No subscription fee
• No hidden fees
• Free forever

Only cost: Blockchain gas fees when sending tokens or red envelopes (typically < $1)

Why is it free?

Sirr is an open source project committed to:

• Communication freedom
• User sovereignty
• Privacy as a human right

Our business model:

• Community support
• Optional premium features (future)
• Enterprise deployment services

Troubleshooting

Message not sending

Check:

1. Internet connection
2. Recipient address is correct
3. You're not blocked
4. Server status

Cannot login

Try:

1. Verify recovery phrase
2. Check network connection
3. Update to latest version
4. Clear cache and retry

Red envelope stuck

If red envelope transaction is stuck:

1. Check BSC network status
2. Wait for block confirmation
3. Increase gas price (if possible)
4. Contact support

Cannot recover account

If you can't recover:

1. Carefully check recovery phrase
2. Ensure word order is correct
3. Check for spelling errors
4. Try importing in another wallet app

Getting Help

Where can I get support?

• Documentation: Browse this site
• GitHub: Submit issues
• Community: Join our official group
• Twitter: @SirrChat

How do I report bugs?

Report bugs on GitHub:

1. Visit GitHub Issues
2. Search existing issues
3. Create new issue with details
4. Include steps to reproduce

Can I contribute?

Yes! We welcome contributions:

• Code contributions
• Documentation improvements
• Translations
• Bug reports
• Feature suggestions

Check out our GitHub repository to get started.

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Still have questions? Join our community chat or ask on GitHub!